Return and Refund Policy

Key Details

  • Return period:

    Returns are accepted within 30 days from the delivery date.

  • Restocking fee:

    No restocking fees apply.

  • Refund processing time:

    Refunds are issued within 7 days after approval.

  • Return shipping costs:

    Return shipping costs are covered by the customer, unless damaged, defective, or incorrect.

  • Exchanges:

    Product exchanges are available.

Return Eligibility

Returns are accepted within 30 days from the delivery date.

To qualify for a return, items must meet all of the following conditions:

  • The item is unused, unworn, and unwashed
  • The item is returned in its original packaging
  • All original tags are attached

Return requests submitted after the 30-day return period are not accepted.

How to Start a Return

To request a return, please follow the steps below:

  • Step 1: Contact Customer Support
    Email our customer support team to register your return request at info@mapleandvale.com.
  • Step 2: Receive Return Instructions
    Once your request is reviewed, we will send you detailed return instructions, including the correct return address and packaging guidelines.
  • Step 3: Prepare the Item
    Ensure the item is unused, unworn, and unwashed, returned in its original packaging, and all original tags are attached.
  • Step 4: Secure Packaging
    Pack the item carefully to help prevent damage during transit.
  • Step 5: Ship the Return
    Send the return using a tracked and reliable courier service. Return shipping costs are the responsibility of the customer. If the product is damaged, defective, or incorrect, we will cover the return shipping costs.
  • Step 6: Confirmation
    After we receive and inspect the returned item, we will send you confirmation and proceed with your selected option, either a refund or an exchange.

Refunds

After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method used at checkout.

Refunds are processed within 7 days after approval.

Exchanges

You can request a product exchange within 30 days from the delivery date.

To start an exchange, contact us at info@mapleandvale.com.

Please include details of the item you wish to exchange. Step-by-step instructions will be provided by our team.

Items eligible for exchange must be unused, unworn, and unwashed, returned in its original packaging, and all original tags are attached. Once your request is approved, we will guide you through the exchange process.

Order Cancellations

If you need to cancel an order, please contact us as soon as at info@mapleandvale.com.

We can cancel orders before processing begins. Once processing has started, we are unable to cancel the order. If you still wish to return the item after delivery, you can request a return in accordance with our return process.

Damaged, defective, or not the correct product

If an item you receive is damaged, defective, or not the correct product, please contact our customer support team as soon as possible at info@mapleandvale.com. Your message should include your order number, a brief explanation of the issue, and clear images of the product and its packaging.

Once we have reviewed and confirmed the issue, we will provide an appropriate resolution in line with our policies and applicable consumer protection laws. This includes sending a replacement at no additional cost or issuing a full refund.

This policy is subject to our Terms of Service