Frequently Asked Questions
What is your return period?
Returns are accepted within 30 days from the delivery date.
Who pays for return shipping?
Return shipping costs are covered by the customer, unless damaged, defective, or incorrect.
When are refunds processed?
Refunds are processed within 7 days after approval.
What conditions must items meet to be returned or exchanged?
To qualify for a return or exchange, items must meet all of the following conditions:
- The item is unused, unworn, and unwashed
- The item is returned in its original packaging
- All original tags are attached
How do I request an exchange?
To start an exchange, contact us at info@mapleandvale.com.
Can I cancel my order?
We can cancel orders before processing begins. Once processing has started, we are unable to cancel the order. If you still wish to return the item after delivery, you can request a return in accordance with our Return and Refund Policy.
Where do you ship?
We ship within Canada.
How much does shipping cost?
Free shipping on all orders within Canada.